This policy explains how Better Results Consulting Pte. Ltd. (“we”, “us”) collects, uses, shares and protects personal data when you visit betterresults.tech or contact us through it.
It covers this website only. The In a Box tools, such as Advertising In a Box, have their own Privacy Policy, Terms of Service and data deletion instructions on inabox.tools. Those documents explain what the tools collect, including data received when you sign in with, or connect, Facebook, Instagram, Google, Microsoft or LinkedIn.
We are a company registered in Singapore and follow Singapore’s Personal Data Protection Act 2012 (PDPA). Where the EU or UK General Data Protection Regulation (GDPR) applies to you, we follow it as well, and we are the controller of your personal data.
Who we are and how to reach us
Better Results Consulting Pte. Ltd. (UEN 202540373E)160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914
Data Protection Officer: security@betterresults.tech
General enquiries: contact@betterresults.tech
What we collect
- Contact form and email: your name, your email address and your message, when you write to us.
- Server logs: your IP address, browser type, the pages you request and the time of each request. We use these to keep the site running and secure.
- No tracking: this website sets no cookies and uses no analytics or advertising trackers.
How we use it
We use personal data to:
- reply to your message and deal with your enquiry;
- keep the website secure, and prevent spam and abuse;
- meet our legal obligations.
We do not sell your personal data, and we do not use it to target advertising at you.
Where the GDPR applies, we rely on these legal bases:
- our legitimate interests: answering enquiries and keeping the website secure;
- steps before a contract: when you ask us about working together;
- legal obligations.
Who we share it with
We share personal data only with the service providers who help us run this website, and only as much as each needs:
| Provider | What for |
|---|---|
| Our email provider | Delivering contact-form messages and our replies |
| DigitalOcean | Hosting this website |
| Cloudflare | The domain’s name servers (DNS). Visits to the website do not pass through Cloudflare. |
We may also disclose personal data:
- when the law requires it;
- to protect our rights, our clients or the public;
- to a buyer or successor if our business is reorganised or sold. In that case it remains protected by this policy.
International transfers
This website is hosted in Germany, and some of our providers process data in other countries. When we transfer personal data outside Singapore, we make sure it gets protection comparable to the PDPA’s. We do this through the provider’s contractual commitments and, where the GDPR applies, the standard contractual clauses.
How long we keep it
| Data | How long we keep it |
|---|---|
| Contact-form messages and emails | As long as we need them to deal with your enquiry, and for any work that follows from it |
| Server logs | Up to 90 days |
| Records the law requires us to keep, such as invoices | For the period the law sets |
Your rights
Under the PDPA, you can:
- ask for access to your personal data;
- ask us to correct it;
- withdraw your consent to our using it.
Where the GDPR applies, you can also:
- ask us to erase your data;
- ask us to restrict how we use it;
- ask for a copy of it in a portable form;
- object to our using it.
To use any of these rights, email security@betterresults.tech. We may need to confirm your identity first, and we reply within 30 days.
If you are not satisfied with our reply, you can complain:
- in Singapore, to the Personal Data Protection Commission (PDPC);
- in the EU or UK, to your local data protection authority.
Security
We protect personal data with encryption in transit (HTTPS) and access controls on our servers and mailboxes. No system is perfectly secure. If a data breach is likely to harm you, we will tell you and the authorities as the law requires.
Children
This website is for businesses and is not directed at anyone under 18. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.